This policy explains when a payment for a Nexcod POS plan is refunded and how to cancel. It forms part of our Terms of Service. Please use the free trial before you pay, so that you know the software suits your shop.
1. Try it free first
Every new account starts on a free trial of 7 days with every feature, with no payment and no card. Use it to test billing, stock and purchase entry at your own counter before choosing a paid plan. When the trial ends, new bills need a paid plan; everything already in the account stays.
2. How paid plans work
- Paid plans are prepaid for a fixed period and switched on once the payment is confirmed.
- No plan renews on its own. We never charge you again unless you make a new payment.
- A payment made while a plan is running is added after its end date, so no paid time is lost.
3. 7-day refund on your first paid plan
If the first paid plan bought for a store does not suit you, you may ask for a full refund within 7 days of the payment. This applies:
- once per store and per person, to the first paid plan only;
- when the request is sent from the account's registered e-mail or phone, with the UTR reference of the payment;
- when the account has not broken our Terms of Service.
When the refund is paid, the plan ends. Your data stays in the account.
4. When no refund is given
- A request made more than 7 days after the payment.
- Renewals, extensions and any payment after the first paid plan for the same store.
- The unused part of a plan when you stop using the Service, change your mind, or close your shop or account. We do not refund part of a period.
- Accounts suspended or closed for a breach of the Terms, fraud, a false UTR, or misuse.
- Any payment for which a chargeback or payment dispute has been raised with a bank or UPI app.
5. Payments we always return
- Duplicate payment: if you paid twice for the same plan by mistake, the extra payment is returned in full.
- Plan not switched on: if your payment was received but we could not switch the plan on within 3 working days, and you ask for it back, it is returned in full.
- Wrong amount: anything paid over the plan price is returned, or added to the plan if you prefer.
6. How to ask for a refund
Write to support@nexcodpos.in or raise a ticket from the Support section of the software, from your registered e-mail or phone, giving:
- your store name and registered mobile number;
- the plan, the amount, the date and the UTR reference of the payment;
- the reason for the request.
We reply within 3 working days. An approved refund is sent to the same UPI ID or account the payment came from, within 7 working days of approval. We do not pay refunds in cash or to any other account.
7. Cancelling
There is nothing to cancel, because nothing renews on its own. You may stop using the Service at any time; your paid plan continues until its end date, and your data stays in the account after it. To close the account and have its data deleted, see our Privacy Policy.
8. Changes to this policy
We may update this policy. A change never applies to a payment made before the date shown at the top.
Contact and grievance officer
Questions, complaints and requests about this document go to our Grievance Officer, who acknowledges them within 48 hours and resolves them within 30 days of receipt.
- Grievance Officer: Krishav Kumar Barman, Nexcod POS
- Email: support@nexcodpos.in
- Phone: +91 7319833790
Also read our Terms of Service and Privacy Policy. Together with this page they form the whole agreement between you and Nexcod POS.